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FAQ

VOS

VOS

Do you still feel lost with Virtual Office Service(VOS) concept?

As much as you, we too don't believe in the "hidden charges" game. Therefore, at LCHcorp, what you see is what you pay.

For example, if you subscribe to the VOS Pro Package, which is charged at RM138.00/month, that is basically what you need to pay to enjoy all the services offered with the VOS Pro Package.

Yes, that is possible. However, considering that you have made an advance payment, we usually

strongly advise you to continue until the end date, and we will stop the service accordingly. This is because the advance payment is not refundable.

Only the deposit amount will be refunded upon termination.

Yes, you may upgrade or downgrade at any time at NO charge. You just need to pay the additional difference from the current package (if available).

Virtual Office is a service that we provide to our clients which include mailing address, telephone and fax number. Business Administration will assist in handling all the incoming calls/ mails/ fax. You may choose from our package, Basic, Starter, Pro and Pro Plus.

There are NO physical units involved for Virtual Office.

you may use the meeting room for your meetings and discussion.

Don’t worry Sir. Our VOS Package with Call Transfer service has NO additional charges. It is already included in the package.

We can transfer calls to any local number; landline or mobile number.

No. It is not necessarily to reserve the meeting rooms in advance. However, if it is a confirm and important meeting/appointment, we would strongly advise you to book the slot in advance to secure the room.

The booking can be done anytime in advance.

Yes, of course, you can just use the rooms to do your paperwork, surf the internet, quick discussions/interviews. And the best part is, the whole space is just occupied by your good self.

Yes sir, your deposit is refundable.

You MUST submit your termination form before your end date to receive the full amount of the deposit. Verbal submissions will not be entertained.

Yes Sir, definitely. We do have administration support as an additional service.

As this is an additional service, extra charges will be incurred on your account according to your usage.

You can request for a full listing of our additional facilities from our front desk.

These will be the documents/items that we need to sign you up.

i. Copy of Director IC (all director's mentioned on SSM; regardless active or inactive)
ii. Copy of SSM document (Form 9 & 49, Sdn Bhd, Borang E, Enterprise/Sole Proprietor)
iii. LCHcorp Registration Form
iv. Payment: Security deposit (Refundable) + Activation Fee + Advance Payment (for the whole sign up period)

Example: You are signing up for VOS Pro (RM138/month)
VOS Pro Security Deposit = RM293.00 (Refundable)
Activation Fee = RM50.00*
VOS Pro (3 months) = RM138 x 3 months = 414.00*
*Price subject to 6% SST

Our side is charged an RM200 one-time to activate your service.

When your subscription is coming to an end, our Business Administrators will generate a renewal invoice and send it to you via email. You will have 14 days to respond to the email indicating whether you wish to continue, terminate, upgrade, or downgrade your package.

If you take more than 14 days to respond and your package end date is exceeded, we will continue providing the service (managing telephone calls/emails/faxes, etc.), utilizing the deposit you paid upon registration.

The deposit amount will be topped up once payment is made or refunded to you if you decide to terminate.

VOS

VOS Concept still bewildered you? Don't worry. Take a deep breath, and contact us now. Our Business Administrator is ready to assist you.